Online Marketplace | Fabilive
Welcome to Fabilive — Connecting Multiple Buyers & Sellers

Faq

What is Fabilive?
Fabilive is an online marketplace and living commerce platform that connects buyers and sellers of physical products and digital products, and it also allows users to book guest houses and hotels, reserve bus trips, and access convenient payment solutions. Fabilive is currently focused on Buea, Cameroon, while expanding across Africa

Become a Fabilive Ambassador
Join the Fabilive Ambassador Program and earn rewards by sharing Fabilive with your friends, family, followers, and community.

How It Works
1. Become an Ambassador.Log in to your Fabilive account and go to your dashboard. Find “Ambassador Program” and submit your application.

2. Create Your Unique Coupon Code
. As part of your application, provide a unique coupon code to share with your audience.

3. Share Your Coupon Code
. Share your coupon code through social media, messaging apps, websites, or directly with people who may be interested in shopping on Fabilive.

4. Customers Get a Discount. When a customer uses your coupon code to purchase an eligible item on Fabilive, they receive the applicable discount on their purchase.

5. You Earn a Reward
. When a qualifying purchase is completed using your coupon code, you earn an ambassador reward instantly. You will be able to withdraw your rewards via your preferred method: mobile money, bank account, and others. 

Why Become a Fabilive Ambassador?
* Earn rewards from qualifying purchases.
* Give your audience access to exclusive discounts.
* Share products and services you believe in.
* Promote physical products, digital products, and eligible bookings available on Fabilive.
* Track your ambassador activity and earnings through your dashboard.

Start sharing, help others save, and earn rewards with Fabilive.
How do I refer someone on Fabilive?

You can refer friends, family, and customers by sharing your unique Fabilive referral code. Whenever someone uses your referral code or coupon during checkout, they receive an instant discount on their purchase, and you automatically earn a referral reward or commission from that successful order. All referrals, rewards, and earnings are tracked in your Fabilive dashboard, making it easy to monitor your referral performance.

When will I receive my referral earnings?

Your referral earnings will be credited once your referred user completes the required actions, such as purchasing on the platform. Processing times may vary depending on the transaction, but are mostly within a small time frame of less than 5 minutes.


How much can I earn from referrals on Fabilive?

There is no fixed limit to your earnings. The more active people use your coupon code to make a purchase, the more you can earn based on Fabilive’s reward structure.

Can I sell okrika (second-hand)?

Yes.
Can I find things fast near me?

Yes, filter by your area.
What if I’m not satisfied?

Contact the seller or report the issue to the fabilive support team.
Can I return a product?

Depends on the seller's policy.
What happens if I break rules?

Account suspension or ban. 
Laws may also apply accordingly.
What is not allowed on Fabilive?

- Illegal items
- Fake goods
- Fraud
How can i withdraw from my dashboard balance?

You can request a withdrawal via Mobile Money, Local Bank Transfers, or other preferred methods as you may find.

Can i withdraw money from my dashboard balance?
Yes. After the delivery has been completed and the support team confirms the order, automatic withdrawals are possible. 
 
How do sellers receive money?

Directly to their dashboard balance, after the delivery process has been completed successfully. 

What payment methods are accepted?

Fabilive Wallet payments, along with other third-party payment solutions.

Can I promote my products?

Yes, featured listings are available.

Why are reviews important?

They help others trust sellers.
Can I rate sellers?

Yes, after purchase.

Can I report a seller?

Yes, use the “Report” feature.

How do I avoid scams?

- Check reviews
- If possible, verify with the support team about the seller, or do more personal verification about the seller.
- Clear your doubts, if any, before payment.

Is Fabilive safe?

Yes, but always verify sellers more for your safety. 
Can I search near me?

Yes, use the location filter.
How do I set my location?

Select your Service area (area) (Mile 1–6, Bota, Down Beach, etc.).

What formats are allowed?

PDF, MP3, MP4, ZIP, PNG, etc.
Can I upload files?

Yes, sellers can upload or attach links.

How are digital products delivered?

Via download links or file delivery after payment.

How do I manage delivery orders?

Communicate with the buyer and confirm the location before dispatch.

Can I offer delivery as a seller?

Yes, you can use your own rider, or you can also become a delivery agent. 
Is it free to sell on Fabilive?

Yes, it is free to sell on Fabilive once your account has been verified.

How do I sell on Fabilive?

Create account → Post product → Add details → Publish→Go Live.
What if I receive a wrong or damaged item?

Report it to the Fabilive support team; the seller will be contacted.

Who handles delivery?

Third-party riders and Local delivery services.

Can I schedule delivery time?

If you’re in Buea, simply place your order and wait at your provided location. Your delivery should arrive within 2 hours, although delays may occasionally occur due to traffic or other unforeseen circumstances.

What if my delivery is delayed?
Contact the delivery agent directly once you see your order has been assigned for delivery, to view the status of your order.

Can I pay on delivery?

Not all sellers accept Pay on Delivery (POD); only Fabilive Wallet payments and other third-party financial providers are supported.

Can I track my delivery?
Tracking depends on the seller or rider. Some provide live updates.

How long does delivery take?
Within 2 hours, although delays may occasionally occur due to traffic or other unforeseen circumstances.
Can I choose my delivery location?

Yes, select your area (Mile 17, Molyko, etc.) and then manually write extra details about your location for an accurate delivery. 

How much is the delivery cost?
Delivery fees depend on:
- Distance (e.g., Mile 17 to Molyko)
- Product size and Weight

How do I know if delivery is available?
Check the product page for “Delivery Available” or ask the customer support team to know the status of your package. 

Does Fabilive provide delivery?

Yes, the seller will automatically assign a Fabilive delivery agent to successfully deliver your purchase Item(s).

How do I know a seller is legit?

Check ratings, reviews, and most importantly, most sellers are verified as legit.
Can I negotiate price?

No, all sellers put fixed prices.
How do I buy a product?

Search → Select product → click “Buy”, then follow the checkout procedure.
I forgot my password, what should I do?

Click “Forgot Password” and follow the instructions.
Can I use one account for buying and selling?

Yes, one account works for both, but you must follow the procedure to become a verified seller. 
How do I create an account?

Click “Join,” enter your details, and automatically, there you go. 
You can become a Seller or Delivery agent.
Do I need an account to use Fabilive?

Yes, you need an account to buy, sell, become a delivery agent, or become a Fabilive ambassador.
Where does Fabilive operate?
Fabilive is currently focused on Buea, Cameroon, while continuing to expand its services to other regions across Africa.
www.fabilive.com